SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Salary: PLN 6,900 - 7,300 / monthly
Revolut is seeking a Support Specialist (Complaints) fluent in Japanese to join its customer support operations. This role is based remotely in Poland or Romania and focuses on managing formal customer complaints within regulatory deadlines while maintaining fair, transparent processes.
You will handle incoming complaints, conduct root-cause analysis, and collaborate with internal teams (Customer Service, Product Development, Quality Assurance) to resolve issues and implement improvements. Key responsibilities include identifying and analyzing problems, setting up and improving internal procedures, maintaining accurate complaint archives, and ensuring compliance with industry regulations and regulatory body requirements.
The role emphasizes ownership—you'll take problems from end to end, contributing to a culture where fair customer treatment is paramount. You'll manage your own working hours and have opportunities for career progression within Revolut's rapidly growing organization.
Requirements include a bachelor's degree, 18+ months of customer service experience, and fluency in both English and Japanese (C1+ level). You'll need excellent communication skills, strong analytical and IT capabilities, meticulous attention to detail, and an independent problem-solving approach. Nice-to-have qualifications include investigative experience and backgrounds in retail customer service or insurance.
Revolut is a fintech powerhouse with 75+ million customers and 13,000+ employees globally. The company offers a flexible, inclusive work environment and has been certified as a Great Place to Work.
