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Salary: PLN 6,900 - 7,300 / monthly
Revolut is seeking a Support Specialist (Complaints) to manage formal customer complaints and ensure fair, transparent resolution processes. This role is critical to maintaining regulatory compliance and delivering exceptional customer service across Revolut's 65+ million user base.
Key responsibilities include handling incoming formal complaints within regulatory deadlines, conducting root-cause analysis, and identifying systemic issues. You'll set up and improve internal complaint-handling procedures, maintain accurate data archives, and collaborate with Product, Quality Assurance, and other internal teams to resolve issues efficiently. The role requires staying current with industry regulations and compliance requirements, ensuring all processes adhere to legal standards. You'll take ownership of problems end-to-end, contributing to a culture where fair customer treatment is paramount.
Required qualifications: Bachelor's degree, 18+ months of customer service experience, fluency in English (C1+ level) and Greek (C1+ level), excellent communication skills, strong analytical and IT abilities, and meticulous attention to detail. You should demonstrate empathy, self-motivation, flexibility, and independent problem-solving capabilities. Nice-to-have experience includes investigative work or background in retail customer service or insurance.
This is a remote position available in Poland, Portugal, or Spain. Compensation in Poland ranges from PLN 6,900–7,300 gross monthly; other locations will be discussed during interviews. Revolut is committed to building a diverse, inclusive workplace and encourages applications from candidates with varied backgrounds.
