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Revolut is a global fintech company on a mission to give people more from their money through spending, saving, investing, exchanging, and travel products. With 75+ million customers and 13,000+ employees worldwide, the company is scaling rapidly while maintaining a strong culture recognized as a Great Place to Work.
As a Support Specialist, you'll be the first point of contact for millions of customers globally, delivering fast and thoughtful support when it matters most. You'll take ownership of customer issues, dig deeper to find solutions, and contribute directly to how Revolut supports its growing user base. This is a fully on-site role in Barcelona with potential weekend shifts (fully compensated).
Key responsibilities include:
- Providing outstanding customer experiences and ensuring customers feel secure using Revolut's features
- Delivering excellent, empathetic customer service
- Representing Revolut's brand and values consistently
- Collaborating with international team members to resolve customer disruptions and issues
- Explaining complex financial concepts in clear, understandable ways
You'll need fluency in English (C1+ level), Catalan, and Spanish (C1+ level), plus at least 1 year of customer support experience. A bachelor's degree is required. Strong analytical, problem-solving, and IT skills are essential, along with excellent attention to detail, empathy, and a self-motivated, flexible team-player attitude. Experience in banking, financial services, or in-person support is a plus.
Revolut values diversity and encourages applications from people with diverse backgrounds. The company is committed to building an inclusive workplace that drives innovation and exceptional products.
