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Revolut is a global financial super app on a mission to give people more visibility, control, and freedom with their money. With 60+ million customers and 10,000+ employees worldwide, the company offers products spanning spending, saving, investing, exchanging, and travel services.
As a Support Specialist (Business), you will be part of Revolut's Customer Support Team, serving as the public face of the company and providing first-class front-line support to millions of customers globally. This role goes beyond ticket resolution—you'll be a problem-solver and internal customer champion, working with product teams to ensure user needs drive Revolut's development.
Key Responsibilities:
- Deliver outstanding customer experience via in-app live chat, phone, and email
- Provide excellent support to users, helping them feel secure using Revolut's services
- Represent Revolut professionally online at all times
- Collaborate with international teams to resolve complex customer issues
- Work a 24/7 support model, including nights and weekends (with compensation for night shifts)
The role emphasizes fast-acting problem-solving over script-reading. Revolut invests in training and development, offering clear pathways to transition into other teams (product, engineering, operations, etc.) if you choose to grow your career beyond customer support.
Requirements:
- Excellent English language skills (verbal and written)
- Bachelor's degree or equivalent
- 2+ years of customer support experience in financial services or banking
- 1+ year assisting corporate/B2B customers (preferred)
- Strong communication skills with ability to simplify complex issues
- Proficient numeracy, IT, and analytical skills
- Ability to work independently and collaboratively
- Strong time management and task prioritization
- Cultural awareness and experience with diverse customer bases
- Stable, reliable, high-speed internet connection
Nice to Have:
- Fluency in multiple languages
- Familiarity with FinTech industry and related products
