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Salary: AUD 46,500 - 77,500 / annual
Hudl is seeking a Support Representative to deliver world-class customer support to users across APAC and the United States. You will be the first point of contact for customers, answering questions and resolving issues via phone, email, chat, and social media. Working directly with teams, athletes, and fans, you'll help them get the most out of Hudl's video analysis and team management platform.
This is a hybrid role requiring a minimum of 3 days per week in the Sydney office. You'll work in a fast-paced environment where you own your work, collaborate with product teams to surface customer insights, and help evolve the support experience based on user needs.
Hudl is known for its inclusive, learning-focused culture and was recognized as one of Newsweek's Top 100 Global Most Loved Workplaces. The company emphasizes work-life harmony, autonomy, career growth, and employee wellbeing. You'll have access to flexible vacation, remote work options, professional development resources, and comprehensive support programs.
REQUIREMENTS:
- Must be a problem solver who can put yourself in customers' shoes to find solutions
- Strong people skills and genuine desire to help others achieve their goals
- Confident communicator able to explain solutions clearly with a human touch, handling varying technical complexity
- Flexible and composed in fast-paced, changing environments
- Reliable and committed to delivering excellent customer support
- Must not require visa sponsorship and have unlimited working rights in Australia
- Must live within commuting distance of Sydney office
NICE-TO-HAVES:
- Previous tech support experience (calls, emails, troubleshooting)
- Product knowledge or familiarity with video analysis tools
- Strong listening and empathy skills
- Team player mentality with ability to collaborate cross-functionally
