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Nerdio is a Series C SaaS company that simplifies cloud deployment and management for IT professionals. The platform helps organizations deploy, manage, and cost-optimize Microsoft cloud technologies including Azure Virtual Desktop (AVD), Windows 365, and Microsoft Intune. Used by over 15,000 organizations across 50+ countries, Nerdio has established itself as a market leader in the AVD transformation space.
As a Support Engineer, you will be a client-facing technical resource serving IT professionals and administrators using the Nerdio platform. You will help customers maximize their Azure Virtual Desktop, Windows 365, Microsoft Intune, and related Microsoft cloud technology investments. This is a software and platform support role focused on technically proficient customers—not end users. Your success will be measured by the quality, accuracy, and speed of your technical resolutions.
Key responsibilities include:
• Platform Onboarding & Deployment Support: Guide customers through AVD environment deployments and Azure infrastructure setup using Nerdio Manager, drawing on deep technical knowledge of Microsoft cloud services.
• Troubleshooting & Problem Resolution: Diagnose and resolve technical issues across the Nerdio platform, Azure infrastructure, and related Microsoft technologies. Provide clear, accurate solutions to complex technical problems.
• Customer Technical Guidance: Serve as a trusted technical advisor to IT professionals, helping them optimize their deployments, understand best practices, and leverage Nerdio features effectively.
• Documentation & Knowledge Sharing: Contribute to internal knowledge bases and support documentation to improve resolution quality and team efficiency.
• Collaboration: Work cross-functionally with product, engineering, and sales teams to escalate issues, gather customer feedback, and drive continuous improvement.
The role operates on a Tuesday-to-Saturday schedule, 8 AM to 5 PM GMT. Nerdio is hiring for this position in the UK, Serbia, Germany, and the Netherlands. This is an in-office role based in the Netherlands.
