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Replit is an agentic software creation platform that democratizes software development by enabling anyone to build applications using natural language. As a Support Engineer I, you'll be at the forefront of helping millions of developers worldwide create applications on the platform.
In this role, you will work directly with Replit customers via support tickets to solve technical product issues, debug problems, and provide technical guidance while meeting daily ticket volume and resolution time targets. You'll collaborate with the support team to document user stories and contribute to the Knowledge Base. You'll also support customer-facing communications during outages and incidents, swiftly reporting bugs to the engineering team for triage and resolution.
You'll work on a small, global team of support specialists and engineers united by Replit's mission to make the next billion software creators. The role uses tools like Zendesk, Linear, Slack, and Replit itself. The team values solving problems independently and maintains several internal tools.
The position is full-time, based in the Foster City, CA office with a Saturday through Wednesday work week schedule. In-office attendance is required on Mondays and Wednesdays. Benefits include competitive salary and equity, 401(k) with 4% match, health/dental/vision/life insurance, short and long-term disability, paid parental/medical/caregiver leave, flexible time off, commuter benefits, monthly wellness stipend, and quarterly team gatherings.
REQUIREMENTS:
- Prior experience in software development or relevant technical support experience
- Proven ability to work efficiently in fast-paced, high-volume support environments with strict productivity metrics
- Strong time management and ticket triage skills with comfort in performance tracking and regular reporting
- Excellent communication skills with initiative to ask questions when encountering the unknown
- Experience with support tools and ticketing systems (e.g., Zendesk)
NICE TO HAVE:
- Has used Replit in the last 3 to 6 months
- Experience working with IDEs, terminals, or other common developer tools
- Experience with AI tools (Claude, ChatGPT, etc.)
