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Paraform is an AI-powered recruiting marketplace connecting companies with specialized recruiters and AI agents to fill roles faster and more accurately. You'll serve as the primary support contact for recruiters on the platform, handling onboarding, technical issues, submission/approval problems, payout questions, and disputes across chat, Slack, and email.
In this early-stage, high-ownership role, you'll be the front line for recruiter success. Day-to-day responsibilities include triaging high-volume requests, resolving platform and payment issues, helping newly approved recruiters reach their first submissions, and escalating complex problems appropriately. A critical part of the role is identifying patterns in support requests and designing structural solutions—improved onboarding flows, self-serve documentation, and process improvements—that reduce recurring issues rather than just clearing the queue.
You'll work closely with Sourcing, Activations, and Account Management teams, reasoning about marketplace dynamics and unit economics rather than treating each ticket in isolation. The role requires strong recruiter empathy, sharp written communication, and the ability to prioritize ambiguous requests with clear rationale. You should be comfortable in a largely manual environment and excited about building scalable systems as the company grows.
Ideal candidates have experience in high-volume customer or recruiter-facing roles (support, ops, recruiting, account management), familiarity with marketplaces or ATS tools (Ashby, Greenhouse), and a track record of process improvement. Exposure to payments or fintech is a plus. Paraform is backed by Scale, Felicis, A*, BOND, and founders from YouTube, Instacart, and Canva, and 8x'd revenue last year.
