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Skydropx is transforming logistics with a visionary, growth-oriented, multicultural team. The Customer Success department is undergoing transformation, and we're seeking a Supervisor to lead the SaaS product squad. You'll structure playbooks, processes, and metrics while scaling the team and driving company growth.
Key responsibilities include: mapping processes and documenting playbooks to identify bottlenecks; managing a team of 4 people with attention to development and potential; establishing 1:1 rituals, structured feedback, and Individual Development Plans (PDIs); fostering a culture of problem-solving, strategic thinking, organization, and collaboration; serving as liaison between the team and other departments to share company updates and customer feedback; monitoring key metrics (Churn, LTV, NRR) and ensuring processes and targets are met; ensuring accurate CRM (HubSpot) data management through reports and routines; managing projects and executing pre-defined action plans while contributing to OKR and action plan development; overseeing payment and invoice collection processes; and executing operational tasks alongside management duties.
Required qualifications: Customer Success and people management experience; SaaS product experience; analytical thinking with autonomy to interpret and act on metrics; structured communication; problem-solving mindset; completed or in-progress higher education.
Desirable: experience in freight, logistics, or e-commerce ecosystems; process-building or structuring experience; Spanish language skills.
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