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EVERSANA is a global commercialization services company serving the life sciences industry with over 7,000 employees across 650+ clients ranging from biotech startups to established pharmaceutical companies. The Supervisor, Program Management role is a people-leadership position responsible for day-to-day operations of a team in a professional office environment.
Key Responsibilities:
- Manage and supervise a team of employees, including hiring, onboarding, scheduling, and performance management
- Set clear direction, develop effective plans, and establish measurable outcomes for the team
- Ensure compliance with key performance indicators (KPIs) and contractual obligations
- Monitor team productivity, efficiency, and accuracy; identify and implement operational improvements
- Coach and develop direct reports through regular 1:1s and team huddles
- Oversee resolution of employee issues and evaluate performance
- Schedule staff according to program business needs using available site tools
- Serve as escalation point for customer complaints requiring higher-level expertise
- Interface with clients regarding operational performance and program needs
- Identify and execute cross-training opportunities to build team capability
- Promote effective teamwork and maintain high quality standards in accordance with organizational policies and applicable laws
- Act as backup for the team as needed
- Adapt to fast-paced, dynamic environment while maintaining confidentiality and meeting deadlines
The role is largely sedentary (up to 90% sitting/standing) and requires mental alertness, strong verbal and written communication, ability to concentrate on details, handle stress, and think analytically. The work environment is a professional office with moderate noise levels, frequent interruptions, and multiple competing demands. Reasonable accommodations will be made for individuals with disabilities.
EVERSANA is committed to diversity and inclusion, seeking team members who are strong in their aptitudes and care deeply about the company, its people, clients, and the patients served.
