SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
LVT (LiveView Technologies) is seeking a Success Program Manager to build and deliver digital customer success programs and initiatives. The role combines traditional customer success management with innovative digital-first program design to drive adoption, retention, and expansion across the customer base.
Key responsibilities include managing a book of business using both CSM motions and digital programs; owning the full renewal cycle and identifying upsell/cross-sell opportunities using product usage data; designing and implementing digital-first programs aligned with company goals and customer needs; building workflows that connect customer success data with reporting systems to enable automation and scale; driving time-to-value through smooth onboarding and implementation support; proactively monitoring accounts to ensure retention and escalating technical issues; and staying current on industry trends to serve as a digital success expert.
The ideal candidate brings 3–5 years of experience in program management, digital experience, customer success, or a related field. Required competencies include deep understanding of customer success concepts (segmentation, health scoring, adoption methodologies, touch models, risk management); knowledge of digital customer journey frameworks and lifecycle automation; strong data analysis and insight derivation skills; excellent communication and collaboration abilities; comfort facilitating demos and training in live and digital environments; experience with customer portals and CS platforms; and the ability to create branded learning materials.
Renewals and account management experience is a plus. The role demands proactive problem-solving, a customer-centric mindset, and the ability to drive cross-functional collaboration while acting as the primary interface between customers and LVT. This is an individual contributor role focused on scaling customer success through digital innovation and program execution.
