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Revolut is a fintech super app serving 70+ million customers globally with products spanning spending, saving, investing, exchanging, and travel. The company has 13,000+ employees and is certified as a Great Place to Work.
As a Subject Matter Expert in ATM Monitoring, you will serve as a technical bridge between front-line customer support agents and Revolut's ATM infrastructure. This is an escalation and incident management role focused on delivering fast, thoughtful technical support to resolve customer-impacting issues.
Key responsibilities include:
- Handling escalated ATM-related cases logged in Jira, the monitoring platform
- Investigating technical issues, classifying them by root cause, and routing to appropriate teams
- Managing cases end-to-end from initial report through resolution
- Contacting external ATM vendors to troubleshoot hardware and connectivity issues
- Collaborating with global teams (product, engineering, vendor management) to resolve incidents
- Monitoring critical service metrics and responding immediately to incidents
- Using monitoring tools to detect and react to problems quickly
You'll need fluency in English, excellent communication skills, and the ability to explain complex technical issues clearly to non-technical stakeholders. Prior customer support experience is required; technical support (L1/L2) background is preferred. You should have strong analytical skills, meticulous attention to detail, and comfort with rotating shift work including nights and weekends. Knowledge of SQL and Jira is a plus.
This role offers opportunities to develop new technical skills, drive operational improvements, and progress your career within a fast-growing fintech organization.
