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Salary: USD 133,500 - 183,500 / annual
Faire is a technology wholesale platform connecting independent retailers globally with suppliers. The company uses tech, data, and machine learning to serve a multi-hundred-billion-dollar fragmented wholesale market, helping boutiques discover products and enabling local communities to thrive.
You will serve as the primary strategic partner to Faire's Head of Customer Experience, driving analytics, strategic problem-solving, and operational execution. This role blends strategy, analytics, and hands-on execution across the customer experience function.
Key responsibilities:
- Fill strategic, analytical, and operational gaps for the CX team, driving forward-looking, high-impact projects that enable the org to take on more strategic work in service of company goals
- Lead cross-functional support initiatives end-to-end as part of quarterly and annual planning: drive bottoms-up opportunity sizing and scoping, frame problems, align stakeholders, and manage change
- Refine and scale capacity models and workforce management cadences across CX; use learnings to drive cost-savings initiatives across Faire
- Own communications between Finance, Operations, and vendor teams—translating financial forecasts into operational targets for cost and volume
- Drive CX's annual headcount planning and forecasting, including scenario analysis, initiative impact sizing, and budgeting
- Drive team performance management and accountability by building dashboards, monitoring trends, diagnosing issues, and reporting on key metrics across CX
- Partner with Customer Experience, Finance, Operations, and vendor teams to define capacity plans and design workforce management processes
You will thrive in a hybrid of operational rigor and strategic problem-solving, comfortable diving into data while elevating recommendations to executive audiences. The role requires understanding the complexity of marketplace operations and managing initiatives from ideation through execution.
Faire was founded in 2017 by early product and engineering leads from Square. The company is backed by top investors including Y Combinator, Lightspeed Venture Partners, Forerunner Ventures, Khosla Ventures, Sequoia Capital, Founders Fund, and DST Global. Headquarters are in San Francisco and Kitchener-Waterloo, with global offices in Toronto, London, and New York.
Hybrid employees go into the office 3 days per week (Tuesdays, Thursdays, and a flex day of choice) with flexibility to work remotely up to 4 weeks per year.
REQUIREMENTS:
- Bachelor's degree or equivalent experience
- 4+ years in strategy & operations, management consulting, investment banking, strategic finance, or business operations at a high-growth technology, fintech, or marketplace company
- SQL proficiency or strong desire to learn
- Ability to build and maintain scalable financial models
- Demonstrated cross-functional leadership: ability to partner with operators and technical teams, influence without authority, and drive initiatives from concept to impact
- Strong, structured communication (written and verbal) with executive-ready storytelling; experience leading business reviews and surfacing clear recommendations
- Team player who delivers outstanding results
- Interest and desire to learn about complex operational workflows
- Desire to work in a fast-paced environment with constant change
Nice to haves:
- Marketplace experience
- Customer support experience
