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Salary: USD 130,000 - 165,000 / annual
Via is transforming transportation through technology, operating intermodal transit services at scale. As Strategy & Operations Principal, you will manage on-site daily operations of Via's service on behalf of partners, serving as the real-time point of contact for drivers, dispatchers, and senior management.
You will manage and mentor an on-site team of dispatchers and shift managers, handling operational scheduling, resource allocation, and real-time problem-solving for a round-the-clock service. You'll develop relationships with driver partners, customers, community leaders, and local organizations, serving as the face of the operation. Key responsibilities include prioritizing operational issues, developing clear metrics and KPIs, preparing data-driven reports to improve processes, ensuring compliance with federal, state, local, and company regulations, and fostering an engaged, collaborative team environment.
This is a high-ownership role where you'll build operational infrastructure from the ground up rather than follow an established playbook. You'll work closely with Via senior management and external partners, balancing entrepreneurial problem-solving with operational excellence and customer satisfaction.
REQUIREMENTS:
- At least 6+ years of operations management experience
- Bachelor's degree
- Proven track record managing and developing teams
- Experience leading support teams
- Strong communication skills with ability to adapt tone to different stakeholders
- Detail-oriented, action-oriented executor comfortable with high autonomy and responsibility
- Ability to manage multiple tasks simultaneously, delegate effectively, and prioritize
- Problem-solver comfortable with rapid change and creative solutions
- Commitment to world-class customer service culture
