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inDrive is seeking a Strategy & Operations Manager to serve as an independent execution and problem-solving partner to the business leadership team. This role goes beyond traditional PMO responsibilities to create transparency, challenge performance, solve cross-functional problems, and ensure critical initiatives are delivered.
You will work horizontally across Product, Operations, Commercial, Finance, Legal, and other functions with visibility into the full portfolio of strategic initiatives. Your core mandate is to know what matters, know what is happening, identify what is not working, and drive it to resolution.
Key Responsibilities:
1. Own Strategic Execution: Maintain an end-to-end view of critical business initiatives and their performance. Translate strategic priorities into clear projects with defined milestones, owners, KPIs, and deadlines. Drive high-priority projects directly when dedicated ownership is missing. Ensure commitments turn into measurable outcomes rather than just meetings and presentations. Step into stalled or ambiguous initiatives and drive them back to execution.
2. Act as Independent Performance Partner: Build a fact-based view of whether projects, teams, and initiatives are delivering against expectations. Challenge assumptions, timelines, priorities, and reported progress when necessary. Identify gaps between reported status and actual business impact. Diagnose underperformance and distinguish between strategy, execution, ownership, resource, and capability problems. Escalate material risks early and ensure corrective actions are defined and executed.
3. Solve Cross-Functional Problems: Step into ambiguous areas where ownership is unclear and execution gets stuck. Structure complex problems quickly and turn them into actionable decisions. Align stakeholders across functions around a single execution path. Identify blockers, resolve dependencies, and drive decisions with pace. Act as a neutral partner focused on overall business outcomes.
4. Build Execution Discipline: Establish a lightweight but rigorous operating rhythm for strategic initiatives. Create a single source of truth for priorities, status, decisions, risks, and dependencies. Ensure every critical initiative has clear ownership, measurable outcomes, and transparent progress. Run project and portfolio reviews focused on decisions and actions rather than status reporting. Continuously improve how the organization manages projects and executes strategy.
5. Support Strategic Decision-Making: Turn complex operational and performance data into clear management insights. Build business cases and conduct quantitative and qualitative analysis for major strategic decisions. Evaluate new opportunities, growth bets, and operating-model improvements. Prepare concise, decision-oriented materials for senior leadership. Connect strategy with execution by understanding not only what should be done, but whether and how the organization can actually deliver it.
Success is measured by transparency (leadership always knows real status of critical priorities), accountability (every important outcome has an owner, deadline, and measurable result), speed (blockers and unresolved decisions do not remain unresolved for weeks), execution quality (strategic initiatives move from discussion to implementation), and business impact (portfolio delivers measurable improvements in growth, efficiency, quality, or scalability).
Required Qualifications & Attributes:
- Extremely structured and comfortable bringing order to ambiguity
- Strong in project and program management with ability to lead multiple critical initiatives simultaneously
- Highly analytical and able to independently challenge numbers, assumptions, and conclusions
- Comfortable working directly with senior leaders and holding stakeholders accountable
- Able to influence without formal authority
- Pragmatic and execution-oriented; naturally move from discussion to decision to action
- Comfortable entering unfamiliar areas, learning quickly, and solving problems independently
- Strong at communicating complex topics simply and concisely
- Naturally curious and persistent; when something does not make sense, you keep digging until it does
