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SPHERE Technology Solutions is seeking a Strategic Program Manager to lead enterprise customer engagements from kickoff through delivery. This role owns scope, schedule, budget, and quality across multiple concurrent workstreams, serving as the connective tissue between customer stakeholders, implementation and technical teams, sales, and leadership.
Key Responsibilities:
Program & Project Leadership: Own end-to-end delivery of assigned customer programs. Build and maintain integrated project plans and resourcing across multiple concurrent engagements, balancing competing priorities. Track program budgets, burn rates, change orders, and scope changes to keep delivery within approved commercial terms.
Customer & Stakeholder Management: Serve as the primary point of accountability for stakeholders from technical leads to senior sponsors. Navigate complex organizational structures and internal politics to keep programs unblocked. Build trusted relationships within strategic accounts and provide status reviews that clearly communicate progress, risk, and value. Manage expectations with transparency, proactively communicating changes, risks, and trade-offs.
Cross-Functional & Risk Management: Partner across Implementation, Support, Sales, and Product to align resources and facilitate issue resolution. Identify program risks and issues early, own mitigation plans, and maintain composure during high-stakes escalations.
Documentation & Reporting: Maintain accurate program documentation (plans, status reports, RAID logs) and deliver clear, regular status reporting to internal leadership and customers.
Success is measured by on-time, on-budget delivery against agreed scope and milestones; customer satisfaction, retention, and expansion; early identification and effective management of risks; and strength of stakeholder relationships.
SPHERE is a high-growth company in identity security and identity hygiene, helping organizations reduce risks through automation to discover, remediate, and secure identities.
Requirements:
8+ years of experience as a Program Manager delivering enterprise software implementations. Strong technical acumen across infrastructure and identity concepts, with the ability to follow and contribute to technical conversations and translate technical concepts to business stakeholders. Proven experience managing strategic, large-enterprise programs, including navigating complex stakeholder structures and organizational politics. Comfortable operating in a lean environment with shifting priorities. Background in large enterprise technology programs with a solid grasp of service delivery — scoping, statements of work, change orders, and commercial constraints. Excellent verbal and written communication skills. Strong organizational and prioritization skills to manage multiple concurrent programs. Must be based onshore in the U.S., in the Eastern or Central time zone; open to FTE or 1099 engagement; able to travel to client sites periodically.
Preferred Qualifications: Prior experience at a consulting or professional-services vendor delivering client engagements. Experience in identity security, identity governance, cybersecurity, or another compliance-driven software category. PMP or other relevant certification; familiarity with PM tooling such as Smartsheet, MS Project, or Jira. Experience managing both SaaS and self-hosted deployments. Bachelor's degree or equivalent practical experience.
