SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Hoxhunt is a fast-growing AI-native cybersecurity company on a mission to make humans the strongest security layer. The company combines AI-driven personalization, real threat detection, and behavioral science to protect organizations against human risk and cyberattacks.
You will join the Customer Success team as Strategic Onboarding Manager for APAC, one of the first local team members establishing regional operations in Singapore. Currently, onboarding projects are managed from Europe; this role spearheads the shift to localized, customer-proximate operations.
You will own enterprise implementations and onboarding projects end-to-end, from discovery and planning through technical implementation and launch. You'll coordinate multiple customer stakeholder groups across business, IT, security, compliance, communications, and senior leadership, navigating competing priorities and keeping executives aligned. You'll lead customer conversations around technical implementation, translating requirements between technical and non-technical stakeholders, and help customers develop internal communication strategies and change management plans to drive real user adoption.
You'll drive Proof of Concept projects with the Account Executive, define success criteria, and coordinate technical validation and stakeholder alignment. You'll establish clear ownership, dependencies, timelines, and milestones, proactively driving progress between meetings. You'll collaborate closely with Sales, Customer Success, and the EMEA onboarding team, acting as a key connector across internal and external stakeholders. You'll represent Hoxhunt in frequent face-to-face customer interactions, building strong enterprise relationships through on-site meetings.
In your first 3 months, you'll master the Hoxhunt enterprise onboarding framework, begin leading complex implementations in APAC, and build cross-functional relationships with Sales, Product, and Support teams. By month 6, you'll autonomously run large-scale rollouts, overcome ambiguity to create structured onboarding plans, and actively shape how APAC implementation processes scale.
You'll report directly to the Chief Customer Officer in Singapore, with a dotted line to the Onboarding Lead and the wider EMEA onboarding team (60+ CS professionals). The role is hybrid with weekly office visits expected.
REQUIREMENTS:
- 5+ years of experience leading complex, large-scale enterprise projects in SaaS, implementation, professional services, or similar environments
- Exceptional stakeholder management skills; confident navigating senior and executive stakeholders, managing competing agendas, and keeping large complex projects on track
- Strong technical fluency to confidently lead enterprise SaaS implementations; understanding of integrations, security requirements, and IT environments
- Proven change management experience with understanding of internal communication strategy, employee engagement, and organizational change
- Ability to create structure from ambiguity, especially in large organizations where requirements and responsibilities may not be initially clear
- Collaborative mindset; thrive working closely with Sales, CS, and cross-functional teams; understand success is a team effort
- Highly consultative, transparent, and culturally adaptable approach; build trust across different APAC markets and various levels of seniority
- Full professional proficiency in English
BONUS:
- Experience working with multinational enterprise customers across multiple APAC markets
- Understanding of M365, SSO, SCIM, identity management, and hybrid environments
- Formal change-management qualifications or experience building scalable enterprise onboarding frameworks
- Background in cybersecurity, human-risk management, or technical consulting
- Mandarin or other regional languages
