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Blee is an AI-first marketing content compliance platform trusted by PayPal, NerdWallet, and Brex. As a Strategic Implementation Manager, you will own end-to-end enterprise implementations for legal and marketing teams at Fortune 500 organizations, managing the entire lifecycle from signed contract through platform go-live.
You will conduct stakeholder mapping to identify executive sponsors, power users, and potential blockers within customer organizations. You'll build and manage detailed implementation project plans with clear milestones, owners, and weekly status cadences. Your responsibilities include scoping and sequencing deployments across departments and geographies, coordinating technical integrations (SSO, data flows, APIs, security reviews), and navigating complex organizational dynamics to unblock implementation milestones.
You'll create implementation-specific documentation including configuration guides, training materials, and runbooks. You'll facilitate warm handoffs to Customer Success Managers with complete context transfer packages and maintain the implementation playbook by documenting repeatable patterns, common blockers, and solutions. Cross-functional collaboration with Customer Success and Account Executive teams is essential to deliver successful enterprise outcomes.
The ideal candidate is a natural project manager who brings structure to ambiguity and keeps complex workstreams on track. You're executive-ready, comfortable presenting to VPs, GCs, and C-level stakeholders. You have technical fluency in SSO, APIs, data flows, and security—able to discuss these topics credibly with customer IT teams. You're detail-oriented with strong organizational skills (stakeholder maps, Gantt charts, RACI matrices), empathetic, customer-first, and excited to define a critical function at a high-growth company.
You'll work directly with Blee's customer success and product leadership, partnering daily with enterprise customers' legal, marketing, and IT teams. The role requires 3–5 years in management consulting, enterprise SaaS implementation, or customer-facing project management, with experience managing complex multi-stakeholder projects spanning 4–6 months. You must be based in NYC or the Bay Area and willing to come into the office 3 days per week, with approximately 10–20% travel to visit customers in person.
