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Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, a platform enabling organizations in physical operations (agriculture, construction, field services, transportation, manufacturing) to harness IoT data for actionable insights and operational improvement. The company helps digitally transform industries representing over 40% of global GDP.
As a Strategic Implementation Consultant, you will own the customer journey post-signature, managing deployment of Samsara's solution for top-tier customers. You are responsible for ensuring successful implementations and helping customers achieve their strategic objectives through the platform.
Key responsibilities include: managing customer relationships and project delivery; owning project management including plans, RAID logs, and governance meetings; leading solution workshops to develop L1 processes for business operations; guiding customers through change management (policy, communications, training); running training sessions and demonstrating technology to executives and end-users; and juggling multiple customer engagements in parallel.
You will work cross-functionally with Sales, Support, Sales Engineering, and Product teams, gaining exposure to multiple aspects of a hyper-growth public company. The role requires up to 30% travel to customer sites, including overnight stays.
Minimum qualifications: 8+ years in senior implementation consulting, project management, or management consulting (enterprise SaaS and hardware experience preferred); 4+ years supporting or working with technical products; 4+ years running on-site workshops with 10+ stakeholders; strong project management methodology skills; excellent consultative and problem-solving abilities; proven track record building trust with diverse stakeholders (executives, engineering leadership, end-users); and ability to thrive in fast-paced, change-heavy environments.
