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MX is a fintech company building technology that empowers banks, credit unions, and fintechs to deliver smarter financial experiences. The company is in a phase of renewed momentum and scale, with a culture that values curiosity, accountability, and impact.
The Mobile Platform team builds and maintains core infrastructure and client-facing frameworks for iOS and Android applications across MX's financial data ecosystem. This Staff Technical Program Manager role drives complex, high-impact mobile initiatives from conception to release while serving as the primary administrator and governor of Atlassian tools (Jira Software, Jira Product Discovery, Jira Service Management) across all of Engineering.
You will tackle technical ambiguity, optimize mobile software development lifecycles, and establish standard operational processes that scale developer velocity and cross-team visibility. By bridging mobile strategy with backend architecture and engineering governance, you will directly influence MX's platform delivery and organizational efficiency. Success will accelerate release cadences across iOS and Android, maintain platform reliability, and create streamlined, data-driven workflows across the entire engineering organization.
Key responsibilities include: owning and executing mobile platform program delivery to achieve performance, scalability, and release reliability targets; translating business strategy into actionable technical roadmaps and cross-functional dependency plans; building proactive risk detection frameworks using RAID logs and program health dashboards; partnering with Product, Engineering (Mobile, Backend, DevOps), InfoSec, and executive leadership to align multi-team initiatives; designing and implementing engineering processes using Scrum, Kanban, SAFe, or Waterfall methodologies; leading Jira governance and optimization across all of Engineering; developing and coaching technical program managers to elevate standards company-wide; and analyzing engineering operational data to create executive reporting and integrate AI-assisted automation.
**Requirements:**
- 10+ years of technical program management experience leading large-scale software delivery in new product development environments
- 3+ years of direct experience managing, mentoring, or leading other technical program managers
- Demonstrated experience driving end-to-end SDLC for complex distributed systems
- Demonstrated experience managing or administering Jira Software, Jira Product Discovery, and Jira Service Management across multiple engineering teams or enterprise-wide
- Proven experience implementing, scaling, and tailoring agile software development frameworks (e.g., Scrum) across engineering organizations
**Preferred Qualifications:**
- 3+ years of direct technical experience in an engineering role (SWE, SRE, DevOps, or Systems Architect), specifically with mobile or platform architecture
- Hands-on experience leading program management for native mobile application development across iOS and Android platforms
- Experience managing AI/ML product development lifecycles and deployment workflows
- Professional certifications in program or agile methodologies (PMP or CSM)
- Demonstrated experience leading enterprise-level engineering change management, workflow automation, or technical debt reduction initiatives
