SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Kong is seeking a Staff Technical Customer Success Manager to join its Customer Experience (CX) team. In this role, you will serve as a champion for Kong's most critical customers, managing a portfolio of commercial accounts and identifying growth opportunities throughout their lifecycle.
You will coach customers on leveraging APIs and microservices to drive their business initiatives, working collaboratively with the CX team, sales, and product teams to ensure customer success. A key part of this role involves inspiring customers to adopt an AI and API-optimized vision for their future, with Kong's platform as a central component of their strategy.
Responsibilities include:
- Coach customers throughout their lifecycle while collaborating with CX teams to ensure desired outcomes
- Partner with customers to define adoption plans and post-sales engagement strategies
- Work with Sales and Product to maximize customer value realization
- Innovate tooling and processes to improve team efficiency
- Become a subject matter expert on Kong products and cloud-native technologies
- Identify patterns across customer portfolios and develop automated, scalable approaches to engagement
- Collaborate across teams to solve complex customer problems
You should bring a builder's mentality with proven experience in technically advanced, customer-facing SaaS, open-source, or infrastructure software environments. Strong understanding of cloud-native technologies (containers, Kubernetes, microservices), API management, DevOps, CI/CD, and cloud computing is essential. Excellent communication skills, self-awareness, and organizational discipline are required to drive effective customer outcomes at scale.
