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Tonal is seeking a Staff Solutions Architect to own end-to-end solutioning for initiatives across the Business Systems ecosystem, including NetSuite, Salesforce, iPaaS/integration layers, and connected applications supporting commerce, finance, fulfillment, and service processes.
You will be accountable for the full development lifecycle of business systems initiatives, from understanding business problems and designing future processes to leading technical design, defining test approaches, and ensuring successful delivery and adoption. Tonal's business model spans connected hardware and recurring membership revenue across multiple go-to-market channels, so solutions will touch the full commercial and operational value chain: lead-to-quote, order management, fulfillment and forward logistics, customer support, reverse logistics, and financial processes.
Key responsibilities include:
**Requirements & Process Design:** Partner with stakeholders across Sales, Care, Operations, and Finance to define systems strategy and gather business requirements. Convert ambiguous requests into clear initiative statements and scoped solutions. Analyze current-state processes and pain points; design future-state processes that improve outcomes. Facilitate design workshops and drive cross-functional alignment.
**Solution & Technical Design:** Own system solution design across NetSuite, Salesforce, and integrated applications, making explicit build/configure/buy and native/custom trade-offs. Assist technical leads in authoring and reviewing technical design documents, data models, and integration patterns. Work with technical leads to design integrations with iPaaS platforms and custom solutions, defining data schemas, error handling, reprocessing, and reconciliation approaches. Contribute to enterprise architecture decisions and influence the Business Systems roadmap.
**Testing & Delivery:** Develop test strategy and test cases (functional, integration, regression, UAT) tied to documented requirements. Execute and coordinate testing, including stakeholder UAT, and drive defects to resolution. Own the solution through cutover, hypercare, and handoff to support. Troubleshoot process, application, and functional issues and manage them to root cause.
**Practices & Enablement:** Establish and uphold solution design standards, documentation expectations, and SDLC discipline. Apply sound system governance practice including change management, environment and release management, access controls, segregation of duties, and audit trails. Develop and deliver end-user training and enablement. Mentor analysts, developers, and administrators on solution design, process knowledge, and technical craft.
**Requirements:**
- 8+ years designing and deploying NetSuite solutions in enterprise environments, including hands-on configuration and extension
- Direct experience with Salesforce Sales and Services Clouds as part of a connected ecosystem (data model, objects, workflows, integration with ERP systems)
- Hands-on experience with iPaaS platforms (MuleSoft, Boomi, Celigo, Workato, or similar), including integration design patterns, error handling, and monitoring
- Strong functional knowledge of financial and accounting processes (order-to-cash, procure-to-pay, record-to-report)
- Working knowledge of commercial and operational processes: lead-to-quote, order management, fulfillment and forward logistics, customer support, and returns/reverse logistics in omnichannel environments
- Demonstrated ability to convert ambiguous requirements into delivered solutions in complex, integrated environments
- Ability to move fluidly between detailed technical configuration discussions with engineers and future-state strategy conversations with senior business stakeholders
- Proven ability to build cross-functional relationships that make large-scale process and system changes stick
- Comfortable challenging the status quo with knowledge to explain why; leads by example in improving ways of working
- Experience with agile delivery methodologies and common SDLC frameworks
- Ability to thrive in fast-moving environment with context switching, scoping, and committed delivery in parallel
- Growth mindset and genuine interest in learning new systems and domains
**Nice to Have:**
- Best-practice knowledge of IT General Controls (change management, access controls, segregation of duties) and designing systems that hold up to audit
- Experience onboarding new SaaS applications into an ERP ecosystem, including vendor evaluation, selection, and implementation oversight
- Familiarity with WMS, 3PL, and carrier integrations
