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Salary: USD 200,000 - 400,000 / annual
Decagon is a conversational AI platform enabling enterprises to deploy AI agents for customer support and operations. The company powers AI-driven customer experiences for industry leaders including Avis Budget Group, Block's Cash App and Square, Chime, Oura Health, and Hunter Douglas across voice, chat, email, SMS, and other channels. Backed by a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, Decagon is transforming customer support from traditional ticket-based systems to faster resolutions and deeper relationships.
The Agent Product Engineering team deploys mission-critical AI agents that impact millions of users and directly drive company growth. You will own the full lifecycle of building and shipping best-in-class AI agents, from initial implementation through continuous iteration. Working directly with leaders across finance, healthcare, and hospitality, you'll solve complex customer needs with reliable and intuitive AI solutions.
In this role, you will design and build AI agents that outperform human agents in managing complex customer interactions and driving retention. You'll identify cross-customer trends that guide the evolution of Decagon's agent-building platform and research efforts. You'll experiment with and run evaluations on the latest text and voice models, then integrate them at scale with large enterprise customers. Engineers here own their work end-to-end and are trusted to make real impact, diving deep into complex system challenges and building elegant solutions that scale to millions of users.
Decagon is an in-office company driven by shared commitment to excellence and velocity, with values centered on execution, customer-centric innovation, competitive excellence, and cross-disciplinary thinking.
REQUIREMENTS:
- 8+ years of industry experience in software engineering
- Proficiency with Python, TypeScript, and asynchronous programming
- High degree of comfort diagnosing system failures within deep technology stacks using any tool necessary
- Preferred: prior experience working with multi-modal models
About Decagon
AI / Data / Infrastructure; SaaS / Enterprise Software — AI agents for customer support and enterprise operations.
