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Airwallex is an AI-native financial operating system serving over 676,000 businesses globally, including McLaren Racing, Qantas, SHEIN, and TikTok. The company provides regulated financial infrastructure for global payments and commerce, operating across North America, Europe, the Middle East, and Asia-Pacific with 2,300+ employees across 27 offices.
The Solutions Engineering team partners with clients to maximize adoption of Airwallex products and drive their growth. As a Staff Solutions Engineer, you will serve as a trusted technical advisor throughout the pre-sales, solution design, and implementation phases. You'll collaborate closely with Engineering, Product, Sales, and client stakeholders at all levels—from engineers and product managers to C-suite executives.
Key responsibilities include:
- Partner with account executives to design solutions addressing critical business challenges during pre-sales, solution design, and implementation
- Develop proof-of-concept applications on Airwallex, deliver technical demonstrations, and help clients visualize successful outcomes
- Identify and troubleshoot technical issues, ensuring client integrations follow best practices for optimal developer experience
- Provide strategic insights to internal product teams on improving implementation processes, reducing time-to-go-live, and accelerating transaction timelines
- Own deliverables across the end-to-end project delivery lifecycle and ensure alignment with project plans
You will be the single technical point of contact for valued customers, influencing revenue growth across the product portfolio and ensuring clients experience world-class service from initial engagement through successful deployment.
REQUIREMENTS:
Minimum Qualifications:
- Bachelor's degree in a STEM discipline with strong academic achievements
- 5+ years of experience in a customer-facing engineering role (solutions consultant, solutions architect, sales engineer, IT consultant, or similar)
- Strong problem-solving mindset and comfort working with customers, partners, and engineering teams to develop new products and solutions
- Proficiency in at least one major programming language (PHP, Ruby, Python, JavaScript, Java, etc.)
- Experience integrating RESTful APIs into web applications
Preferred Qualifications:
- Knowledge of the payments domain or financial services
- Prior experience integrating with major accounting platforms (Xero, NetSuite, Oracle Fusion Cloud, QuickBooks) on various use cases
- Passion for learning and actively seeking knowledge
- Ability to work independently and confidently develop paths forward with customers in ambiguous circumstances
- Strategic and creative thinking with proactive problem identification and positive approach to obstacles
- Strong organizational and time management skills; ability to juggle competing priorities across multiple opportunities and customers
- Executive engagement skills and presence; ability to establish strong relationships with key decision makers and build credibility at all levels
