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Airwallex is a unified payments and financial platform serving over 250,000 businesses globally, including Brex, Navan, Qantas, and SHEIN. The company provides integrated solutions for business accounts, payments, spend management, treasury, and embedded finance at scale. Valued at $11 billion and backed by leading investors including Sequoia, Visa, Mastercard, and T. Rowe Price, Airwallex operates across 27 offices with over 2,300 employees.
As Staff Product Manager, AI Growth, you will define and drive strategy, roadmap, and execution for Airwallex's next-generation AI-powered products at the intersection of fintech, AI/ML, and global financial operations. This is a high-impact, strategic role shaping the future of global payments, treasury, cards, and B2B financial operations.
Key responsibilities include:
- Own the end-to-end product lifecycle for AI-powered features and platforms, from ideation through launch and optimization
- Define and champion product vision and roadmap, balancing long-term innovation with short-term business needs
- Partner with engineering, data science, design, compliance, and commercial teams to deliver scalable, secure, and intuitive AI solutions
- Drive Product-Led Growth (PLG) initiatives including in-product nudges, rewards, cross-sell systems, and lifecycle automation to enhance customer adoption, retention, and revenue
- Build and ship hands-on AI/ML-powered products such as copilots, agents, chatbots, and recommendation systems
- Leverage AI-driven technologies and data-driven insights to innovate, improve user experience, and reduce operational friction
- Lead development of customer service and support automation including bots, self-serve flows, and deflection journeys
- Ensure compliance, transparency, and responsible AI practices are embedded in all products, especially in regulated domains
- Launch products across multiple regions and languages, collaborating with local teams for market fit and regulatory compliance
- Mentor and lead other product managers with opportunity to grow into broader leadership role
REQUIREMENTS:
- 7+ years of product management experience owning core product areas end-to-end for complex, multi-surface products (platforms, marketplaces, productivity tools), including 0→1 or early-stage products in high-ambiguity environments with clear builder mindset
- Hands-on experience building and shipping AI/LLM-powered products with deep technical fluency in how modern ML systems are trained, evaluated, deployed, and monitored
- Data-driven, growth-oriented problem solver with strong analytical rigor (dashboards, SQL or product analytics tools) and track record of running experiments (A/B tests) to improve activation, adoption, or retention
- Builder mindset and stakeholder management skills; able to align engineering, data, design, operations, CS, and GTM partners around strategy, roadmap, and execution
PREFERRED QUALIFICATIONS:
- Experience in fintech, payments, treasury, cards, or B2B financial operations, including working within compliance/risk/role-based access constraints
- Prior work on growth, lifecycle, or PLG products (in-product nudges, rewards, cross-sell systems, lifecycle automation)
- Technical background or prior role in AI/ML, data science, or engineering
