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Product Lead, Visitors

Envoy - San Francisco, CA, USA - In-office - posted 2026-09-18

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Envoy is a workplace management platform unifying people, spaces, and communications for secure, compliant operations across 16,000+ workplaces globally. The company serves manufacturing sites, data centers, pharmaceutical labs, healthcare facilities, and corporate headquarters, helping customers meet strict regulatory compliance requirements. You will own and evolve a significant portion of Envoy Visitors, the company's flagship visitor management platform. This product is mission-critical: customers use it for background checks, sanctioned-country screening, contractor training verification (OSHA), comprehensive audit logging across hundreds of facilities, and access control credential provisioning. The work directly impacts safety and security operations at scale across millions of occupants worldwide. The product team is currently small and nimble, with leadership historically spread across product design, product marketing, and engineering management roles. This is an individual contributor PM role focused on immediate product ownership needs, with clear pathways to product line leadership as the team grows. Key responsibilities include: - Owning vision, roadmap, strategy, and execution for your product area - Launching products and taking ultimate responsibility for success/failure against defined metrics - Balancing quality and urgency despite constant trade-offs - Gathering direct customer feedback and synthesizing input from sales, success, and cross-functional teams to drive informed decisions - Serving as primary point person during beta and high-iteration periods; running internal dogfooding - Storytelling internally to engineers, designers, researchers, and the company about product importance - Owning pricing, packaging, and ensuring sales alignment and training - Elevating product execution processes across the organization - Adapting to a dynamic role where responsibilities evolve with company needs The role is full-time, 5-day onsite at 410 Townsend St, San Francisco. Envoy believes workplace experts must be immersed in workplace environments and will support relocation and visa transfers as needed. Requirements: - 5+ years of Product Management experience, preferably in B2B with enterprise exposure and 0–1 product building experience - Undergraduate degree in Computer Science, Engineering, or a quantitative field Desired values and traits: - Passion for workplaces with strong end-user intuition and pride in products you use daily - Thrive in ambiguous, low-guidance environments; seek accountability for success and failure - High bar for quality, including design and user experience, especially in enterprise software - Data-driven decision-making; create and hold success metrics - Impatient; expect rapid execution - High empathy, humility, and commitment to continuous learning - Leverage AI tooling as a force multiplier and share discoveries with peers - Believe in-office teams solve problems faster and build better products - Seek like-minded teammates and would consider departing if values are compromised

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