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ServiceNow is seeking a Staff Product Manager to shape the next generation of AI-native learning and credentialing experiences for ServiceNow University. You will own defined technical product capabilities spanning multiple university experiences and work alongside product managers, engineering, architecture, design, research, data, and platform teams to translate learner and business needs into scalable capabilities and executable product plans.
Key responsibilities include:
- Define and execute product strategy and roadmap for assigned technical product capabilities within ServiceNow University
- Partner with product managers to translate learner needs and product strategies into clear requirements, user stories, and delivery plans
- Drive effective use of Lux (ServiceNow's AI platform) and other AI and platform capabilities across university experiences
- Lead product discovery for capabilities spanning personalization, conversational experiences, learner data, search, recommendations, and reusable components
- Develop deep understanding of learners, business needs, platform capabilities, and emerging AI technologies to influence product decisions
- Define reusable capabilities, integration patterns, and product standards enabling consistent, scalable, consumer-grade learner experiences
- Lead technical product planning by defining requirements, prioritizing investments, evaluating trade-offs, and driving cross-functional execution
- Partner with engineering, architecture, and design to deliver scalable, secure, accessible, and enterprise-ready capabilities
- Identify and manage dependencies across product areas, platform teams, enterprise systems, and external partners
- Define measurable outcomes including adoption, quality, reliability, learner engagement, and learning/credentialing impact
- Communicate product direction, technical decisions, dependencies, risks, and outcomes to senior stakeholders
ServiceNow University is transforming how people build knowledge and skills needed to succeed with ServiceNow, evolving toward personalized, proactive, conversational, and hands-on experiences that help learners achieve goals at the moment of need.
REQUIREMENTS:
- Experience leveraging or critically thinking about integrating AI into work processes, decision-making, or problem-solving (using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact)
- 8+ years of product management or technical product management experience delivering enterprise software, digital platforms, AI-powered products, or customer-facing experiences
- Proven experience defining and executing product strategy for technically complex capabilities, enterprise platforms, cloud platforms, or integrated digital experiences
- Strong understanding of enterprise software architecture, APIs, data flows, system integrations, cloud technologies, and distributed systems
- Experience with modern AI technologies including large language models, AI agents, conversational systems, search, recommendations, personalization, or contextual intelligence
- Demonstrated success partnering with engineering, architecture, design, research, and product stakeholders to deliver complex cross-functional initiatives
- Experience defining reusable capabilities, integration patterns, or product standards supporting multiple product experiences
- Strong technical acumen with ability to evaluate architectural trade-offs, platform investments, scalability, security, privacy, compliance, and enterprise readiness
- Proven ability to translate learner, customer, and business needs into technically actionable product requirements and measurable outcomes
- Strong analytical skills including defining success measures, evaluating product telemetry, and using evidence for prioritization decisions
- Exceptional communication and influencing skills with ability to align diverse stakeholders and drive decisions without direct authority
