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Salary: USD 256,000 - 288,000 / annual
Discord is seeking a Senior Staff Program Manager to build the company's creator partnerships strategy from the ground up. This is a senior individual contributor role reporting to the Director of Marketing, Player Communications.
You will own the end-to-end creator strategy, starting with direct conversations with creators already using Discord to understand their needs. You'll consolidate fragmented creator work across the organization into a coherent, scalable program. Key responsibilities include:
- Developing Discord's creator definition and initial selection criteria across games, platforms, formats, and communities
- Building foundational creator programs including accelerated support, escalation pathways, and two-way communication channels
- Managing direct relationships with key creators, understanding their Discord usage, solving meaningful problems, and building trust
- Establishing a creator council or advisory network to provide consistent feedback on platform gaps and opportunities
- Creating systems and playbooks that enable program growth while maintaining the relationships and responsiveness that drive value
- Cross-functional collaboration with Support, Product, Marketing, Communications, Partnerships, and Policy teams
You'll lead through judgment, relationships, and execution without direct reports. The role emphasizes shipping and iterating—launching useful first versions, learning from them, and raising ambition over time.
REQUIREMENTS:
- 7+ years in creator partnerships, community, platform programs, marketing, product partnerships, or related field
- Deep familiarity with how creators build audiences and operate businesses across YouTube, Twitch, TikTok, Instagram, Patreon, Reddit, and Discord
- Proven track record building and operating creator or partner programs at scale
- Ability to design programs that begin with a selected group but can scale without losing core value
- Strong bias toward shipping and iteration
- Comfortable leading as an individual contributor, creating alignment across teams without direct authority
- Excellent cross-functional partnership skills
- Strong passion for Discord and/or gaming, and appreciation for creators and communities
BONUS:
- Experience building creator, partner, ambassador, advisory, or VIP programs for consumer platforms
- Experience designing accelerated support or escalation programs for influential users
- Direct experience working with gaming creators
- Experience building programs involving product access, creator events, recognition, or discovery
- Track record of turning creator feedback into product changes or platform strategy
- Experience scaling a program from a small trusted group without losing its value
