SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Salary: USD 149,800 - 262,200 / annual
ServiceNow's Release Management team within Digital Technology Operations is seeking a Staff Applications Development Engineer to lead platform administration and technical operations across ServiceNow and SAP systems. This role combines hands-on engineering with strategic platform maturity initiatives.
Key Responsibilities:
- Manage the complete lifecycle of production and sub-production environments, including configurations, integrations, and application administration activities
- Analyze incidents to identify application and system problems, providing timely and accurate solutions
- Troubleshoot integration and user management issues by examining application and system logs
- Develop procedures and scripts to automate manual processes and improve monitoring capabilities
- Engage with product engineering and support teams to resolve issues and coordinate planned activities
- Maintain comprehensive system documentation for configuration and troubleshooting
- Design and implement technical debt remediation workflows and standard controls frameworks (including Separation of Duties controls) across platforms
- Develop and share best practices for admin operations based on lessons learned
- Participate in on-call coverage and activities outside core hours as required
This is a staff-level individual contributor role focused on maturing release and instance management through automation, instance inventory tracking, and Digital Product Release initiatives. The engineer will work closely with application developers, product owners, internal stakeholders, and other teams to maintain the health of critical platforms.
Requirements:
- Bachelor's degree in computer science or related field with 3+ years of IT industry experience
- Strong communication and presentation skills, ability to work with both technical and non-technical stakeholders
- Strong analytical and troubleshooting skills
- Ability to multi-task and manage expectations in a fast-paced environment with competing priorities
- Strong understanding of technology platforms, particularly web applications and SaaS platforms
- ServiceNow platform administration experience (preferred)
- Working knowledge of SAP administration
- Experience supporting/administering other enterprise platforms and technologies (advantageous)
- Experience working with application logs, preferably Splunk
- Good understanding of ITIL framework or experience in ITIL-based environment
