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ServiceNow is seeking a Senior Staff Inbound Product Manager to lead product strategy as the company scales toward $10B+ in revenue. In this role, you will own product direction and strategy, communicate priorities across the organization, and build consensus among stakeholders. You'll work cross-functionally to guide projects through development, ensuring high-quality product delivery. Your responsibilities include integrating usability research, market analysis, and customer insights into product requirements; translating complex problems into clear, actionable requirements; and developing communication strategies tailored to different audiences. You'll lead efforts across teams, influence decision-making both within and outside your direct scope, and serve as an accountable owner committed to outcomes regardless of organizational boundaries.
ServiceNow's AI control tower platform helps 85% of the Fortune 500 work smarter and faster by bringing together AI, data, and workflows. The company is building an AI-native culture and is looking for product leaders who can shape how AI integrates into enterprise work processes.
Requirements:
- 12+ years of software product management experience
- Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving (including AI-powered tools, workflow automation, AI-driven insights, or exploring AI's impact on functions/industries)
- Strong prioritization skills and discipline to focus on high-impact activities
- Demonstrated experience defining product requirements and transforming them into product roadmaps
- Deep curiosity about customer needs with a track record of building customer relationships and delivering customer-centric solutions
- Experience driving solution development through big-picture thinking
- Ability to serve as a team lead and coach employees at lower levels
