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Salary: USD 190,900 - 334,100 / annual
ServiceNow is seeking a Senior Staff Product Manager to guide product strategy for the company's AI-native platform as it scales toward $10B+ in revenue. This is a high-impact individual contributor role with company-wide technical scope and mentorship responsibilities.
In this role, you will:
- Guide product strategy and set priorities that drive growth at scale
- Build consensus across organizational boundaries and communicate complex product decisions to diverse stakeholders
- Own stewardship of key initiatives from conception through delivery, ensuring high-quality outcomes regardless of functional silos
- Collaborate with engineering, design, and go-to-market teams to bring AI-native products to market
- Stay ahead of AI product trends and research, translating cutting-edge developments into strategic product bets and differentiated features
- Integrate usability research, customer feedback, and market assessments into product requirements
- Translate complex technical and business problems into clear, actionable requirements
- Mentor and coach product managers and cross-functional team members
- Influence and guide efforts across multiple teams and organizational groups
ServiceNow's AI control tower platform helps 85% of the Fortune 500 work smarter and faster by bringing together any AI, any data, and any workflow. The company is building an AI-native culture and is at the forefront of agentic AI product development.
Requirements:
- 12+ years of software product management experience
- Proven experience shipping 1+ AI-native products from conception to production scale
- Deep working knowledge of Model Context Protocol (MCP) architecture, server design, and MCP-based system orchestration
- Understanding of Agent-to-Agent (A2A) communication protocols and multi-agent workflow design
- Hands-on familiarity with LLM capabilities, limitations, hallucination patterns, and prompt engineering trade-offs
- Experience architecting product solutions across multiple platforms or APIs with demonstrated ability to think through dependencies, handoff points, and data flow
- Deep knowledge of the HR technology landscape
- Ability to assess vendor AI/LLM capabilities, data quality, and readiness for agentic workflows
- Experience with consumption-based pricing models or token-based economics in AI products
- Strong prioritization skills and discipline to focus on high-impact activities
- Experience defining product requirements and transforming them into product roadmaps
- Deep curiosity about customer needs with a track record of building customer relationships and delivering customer-centric solutions
- Experience driving solution development through big-picture thinking
- Ability to serve as a team principal and coach employees at lower levels
- Experience leveraging or critically thinking about how to integrate AI into work processes, problem-solving, and automation
