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Placemakr combines apartment living, vacation rentals, and hotel stays into a unified experience. The company partners with developers, property operators, and investors to curate apartment-like spaces in hand-picked neighborhoods, using technology to create distinctive guest experiences and add value to real estate.
As Senior Specialist, Field Projects, you will serve as a boots-on-the-ground operational resource across Placemakr's property portfolio. You'll travel extensively (up to 90%) to provide on-site operational support for special projects, operational transitions, compliance initiatives, and high-priority business needs.
Key responsibilities include:
- Execute operational initiatives and support consistent implementation of company standards across properties
- Partner with property and corporate teams to support operational execution, issue resolution, and project deployment
- Support property openings, transitions, stabilization efforts, and operational recovery initiatives
- Serve as a visible advocate for operational audits, compliance initiatives, brand standards, and process adherence, setting the standard through consistent execution and leadership by example
- Identify operational gaps, escalate risks appropriately, and drive timely resolution of issues in the field
- Exemplify and drive execution of new operational initiatives, tools, workflows, and property-level processes across the portfolio
- Collaborate cross-functionally with Property Support, Operations, Training, People Experience, Revenue Management, and other internal teams
- Utilize operational systems including project management platforms, SharePoint, HubSpot, Guestway, Apaleo, access control systems, LMS systems, PowerBI, and Microsoft Office tools
- Communicate effectively with property leadership, Property Operations leadership, and corporate stakeholders regarding project progress, operational needs, field observations, risks, and opportunities
- Adapt quickly to changing operational priorities and support evolving business needs
Requirements:
- Bachelor's degree in Hospitality, Business Administration, Operations, or related field preferred; equivalent professional experience considered in lieu of degree
- 5+ years of hospitality, property operations, field operations, or operational support experience required
- Previous experience supporting multi-property operations, hotel operations, openings, transitions, or operational stabilization efforts strongly preferred
- Demonstrated ability to execute operational initiatives in fast-paced, evolving environments with high sense of urgency and accountability
- Strong operational judgment with ability to quickly assess situations, identify priorities, and take action
- Experience supporting operational compliance initiatives, audits, brand standards, and process adherence
- Proven ability to work independently and effectively manage competing priorities with minimal oversight
- Strong organizational and problem-solving skills with ability to adapt quickly to changing business needs
- Excellent verbal and written communication skills with ability to effectively partner with property and corporate stakeholders
- Experience utilizing operational systems and business tools including Microsoft Office Suite, SharePoint, LMS platforms, CRM systems, project management tools, PowerBI, or similar systems
- Demonstrated ability to build strong working relationships across teams and support cross-functional operational initiatives
- Comfortable working in dynamic operational environments with extensive travel requirements
- Self-motivated, adaptable, and execution-focused with ability to thrive in rapidly changing environment
