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Wiz is a fast-growing cloud-native security platform company (recently acquired by Google) that helps organizations secure cloud and AI applications. As a Senior Solutions Support Engineer, you will be part of a global technical support team delivering expert-level troubleshooting across Wiz's cloud security platform.
You will investigate and resolve complex, multi-domain technical issues spanning cloud infrastructure, workload protection, vulnerability management, and runtime defense across AWS, Azure, GCP, and OCI environments. Key responsibilities include:
- Troubleshooting cloud connector and integration failures, including IAM/permissions issues, network connectivity, API authentication, and scanning infrastructure
- Diagnosing workload scanning and runtime security issues such as outpost deployment, sensor configuration, registry scanning, malware detection, and file integrity monitoring
- Analyzing vulnerability findings, triaging false positives, validating detection accuracy, and assessing SBOM/SCA results
- Supporting shift-left security workflows including CI/CD scanning, Infrastructure-as-Code security, admission controllers, and code scanning
- Designing and implementing automation to scale support operations using AI agents and agentic workflows to improve triage accuracy and resolution efficiency
- Participating in on-call rotation for after-hours and weekend support coverage
Required qualifications include 5+ years of hands-on technical experience in customer support or system administration, 2+ years with cloud platforms (AWS, Azure, GCP) including IAM and networking, 1+ years managing production Kubernetes clusters, strong cloud security fundamentals, ability to read and debug code in Python, Shell, JavaScript, Java, Go, or Terraform, proficiency with Linux command-line tools, and familiarity with AI/LLM architectures.
Preferred experience includes vulnerability management, threat detection, runtime security, SIEM/SOAR integrations, agentic workflows, Infrastructure-as-Code tools, GraphQL/REST API debugging, compliance frameworks (CIS, NIST, SOC2, PCI-DSS, HIPAA), and support ticketing systems like ServiceNow or Jira.
