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Crisp is the leading AI vertical retail data company, trusted by 7,000+ brands representing $2.5T+ in retail sales. Following a $72M Series B and strategic acquisitions, the company is expanding globally in the $15T+ supply chain market.
As Senior Revenue Operations Manager, you'll own the commercial process layer that enables the sales and customer success teams to perform at their best. You report directly to the VP of Revenue Operations and operate at the intersection of GTM strategy, systems, and commercial execution.
Key responsibilities include:
**Deal Desk & Contract Operations**: Manage the end-to-end deal process from quote-to-close, including contract routing, approval workflows, and signatory management. Own contract tooling (PandaDoc, DocuSign), serve as the primary resource for AEs on complex deal structures, pricing exceptions, and multi-year terms. Partner with legal and finance on contract templates and CLM evolution.
**Partner & Program Operations**: Oversee operational execution of key partnerships (e.g., UNFI), manage sell rules and agreement tracking, and stand up processes for new programs. Build and maintain internal knowledge bases for AE self-service.
**GTM Process & Enablement**: Design and run onboarding for new AEs on the revenue stack (Salesforce, Apollo, Gong, PandaDoc). Own office hours and serve as the day-to-day RevOps point of contact. Partner with marketing ops on lead routing and campaign execution. Identify and drive fixes to sales process friction.
**RevOps Initiative Execution**: Own defined initiatives from kickoff to completion with documented outcomes. Manage vendor relationships, renewals, and QBRs. Support migration from legacy tools (HubSpot, Chili Piper) to Crisp Compass, the internally built CRM.
You bring 5–8 years of Revenue Operations, Deal Desk, or Sales Operations experience at B2B SaaS companies. You have hands-on deal desk experience structuring complex deals and managing approval workflows. You're fluent in Salesforce as a user and process manager, experienced with contract tooling, and have a strong process ownership mindset. You run your own workstreams with minimal hand-holding and thrive in collaborative, fast-moving environments.
