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Salary: USD 161,500 - 246,400 / annual
Thumbtack is a home services marketplace connecting millions of homeowners with local service professionals. The Success Operations team designs strategies, programs, and processes that help both sides of the marketplace realize value quickly and predictably.
As Senior Manager of Success Operations, you will own the strategy, tooling, and processes supporting Manual Ops, Partnership Experiments, and the broader Experiments function across the Success organization. You'll also oversee the supply health model and levers that keep the pro supply ready as new partners come online. You'll lead a team of senior operations analysts and report to the Director of Success Operations.
Key responsibilities include:
- Owning strategy, tooling, processes, and outcome-oriented goals for Manual Ops, Partnership Experiments, Experiments, and the supply health model
- Serving as the primary Commercial Ops liaison to Partnerships, translating partner commitments and growth spikes into staffed, tooled execution
- Leading cross-functional execution across Success, Partnerships, Product, Data Science, and Finance
- Overseeing the supply health dashboard and directing acquisition, reactivation, and pricing levers
- Owning headcount and capacity forecasting, business reviews, and executive narratives
- Setting test-and-learn strategy for fulfillment approaches, go-to-market motions, AI-enabled workflows, and automation
- Leading and evolving a high-performing team through hiring, coaching, performance management, and role clarity
You'll thrive in a highly entrepreneurial, ambiguous environment where you build new processes from the ground up rather than optimize steady-state programs. You'll make judgment calls on where AI genuinely reduces manual load versus where humans need to stay in the loop.
