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Vanta is seeking a Senior Manager of Commercial Customer Success to lead a regional team delivering exceptional onboarding, adoption, and retention for commercial customers. You will build and mentor a high-performing team of Customer Success Managers focused on customer value and results, managing a portfolio of 40-55 accounts per team member.
Key responsibilities include hiring and developing CSM talent, designing and influencing customer success methodology for upmarket accounts, defining KPI strategies around revenue retention and customer health, and coaching your team on portfolio prioritization, success planning, and expansion identification. You'll develop enablement programs to ensure your team masters Vanta's products and CSM best practices, and partner closely with Sales, Product, Account Management, and cross-functional teams to execute Vanta's upmarket strategy.
You'll represent your team and customers at the leadership level, navigating complex stakeholder environments and balancing customer needs with business objectives. The role requires thriving in a fast-paced startup environment, contributing to transformational change, and leveraging AI tools to amplify team effectiveness.
Success requires proven high performance in Customer Success or Account Management with mentoring experience and readiness for team leadership. You should have a track record managing commercial customers with complex requirements and multiple stakeholders, establishing executive relationships, and making data-driven decisions. Strong critical thinking, clear communication, and deep curiosity about emerging technologies and cybersecurity are essential. You'll demonstrate a natural problem-solving ability, enthusiasm for startup impact, and openness to using AI responsibly to improve efficiency.
