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Twilio is seeking a Senior Manager, Specialist Business Partner (SBP) to serve as a strategic advisor and hands-on business partner to Product and Enterprise Strategy Specialist leaders in the Americas region. This role is critical to translating company strategy into actionable priorities that drive multiproduct growth, customer adoption, and revenue across the Twilio business.
You will own and influence key aspects of the business operating rhythm, including forecasting, pipeline and performance management, annual planning, strategic planning, KPI/OKR development, business reviews, and executive reporting. You will synthesize complex business data into clear insights, identify trends and opportunities, and provide recommendations that enable leaders to make informed, data-driven decisions.
Key responsibilities include: serving as a trusted strategic advisor to Specialist Sales leaders with data-driven insights and business strategy; driving business performance through KPI reporting, dashboards, and executive updates; owning the GTM operating cadence including forecasting and QBRs; leading annual planning and capacity management including headcount planning and organizational design; optimizing territory, coverage, quota, and segmentation strategies; streamlining processes through data governance and automation; leading strategic growth initiatives focused on pipeline generation and cross-sell; and representing leaders in cross-functional initiatives with Product, Marketing, Finance, HR, and other teams.
Required qualifications include 8+ years of experience in sales/revenue operations, business operations, or strategy consulting, with 2+ years directly partnering with senior leadership. The role is fully remote but may require ad-hoc in-person attendance for team gatherings, functional off-sites, or customer meetings. Twilio is a remote-first company delivering communications and developer infrastructure solutions to hundreds of thousands of businesses worldwide.
About Twilio
SaaS / Enterprise Software — authentication and identity infrastructure for developers.
