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Salary: USD 142,000 - 176,000 / annual
Octave is a modern behavioral health practice delivering high-quality, accessible care through in-person and virtual clinics across multiple states. The company offers evidence-based individual, couples, and family therapy while pioneering relationships with payers to make care more affordable through insurance.
You will lead the analytical and strategic work behind Octave's provider network, determining supply needs, improving provider utilization and retention, and evaluating network and growth investments to expand access and strengthen performance across markets, payer panels, and service lines. You will serve as a strategic partner to leaders across Operations, Clinical, Growth, Finance, Product, and Data.
Key responsibilities include:
**Provider Network Strategy:** Assess and monitor provider supply relative to client demand across markets, specialties, payer panels, and care modalities. Provide data-driven hiring targets and market priorities to Talent Acquisition and Clinical Operations. Analyze available slot supply, access gaps, and provider capacity, including operational and revenue implications. Develop models and frameworks to project provider capacity needs based on client behavior, utilization patterns, and market trends. Recommend network expansion or contraction, panel participation, and other actions that improve access and network performance.
**Clinical Operations and Provider Performance:** Partner with Clinical Operations on initiatives that improve provider utilization, retention, engagement, and performance. Lead provider segmentation strategy and translate provider NPS, experience, and performance insights into differentiated actions. Monitor key provider and network KPIs, investigate root causes, and recommend improvements with measurable impact. Identify and advance Product and operational levers that improve provider discovery and utilization, including ranking, slot recovery, and provider-facing workflows. Lead focused initiatives from analysis through implementation and handoff, ensuring clear ownership and sustained results.
**Reporting and Strategic Support:** Build trusted reporting, dashboards, and recurring reviews on provider supply, demand, utilization, retention, and network performance. Prepare concise executive and board-grade materials that clarify trends, implications, tradeoffs, and recommended actions. Provide provider and clinical-operations insights that inform Product priorities and requirements. Respond to ad hoc analysis requests from executives and external partners with accuracy and urgency. Support select strategic planning and due-diligence efforts related to the provider network and clinical operations.
You will turn complex questions into clear insights and recommendations, then work across teams to translate those recommendations into measurable results. The ideal candidate is a highly analytical and pragmatic operator who is comfortable moving between detailed data, executive-level recommendations, and cross-functional execution.
**Requirements:**
- 7+ years of experience in management consulting, business operations, strategy and operations, analytics, or a comparable field. Familiarity with healthcare compliance and data privacy regulations is a plus.
- A track record of structuring ambiguous problems, analyzing complex data, and translating findings into practical recommendations and measurable results.
- Strong quantitative and financial acumen, including advanced Excel or Google Sheets modeling and experience with business cases, forecasting, or performance analysis.
- Experience leading cross-functional initiatives and influencing stakeholders without direct authority.
- Exceptional organization and follow-through, with the ability to manage multiple priorities in a dynamic environment.
- Crisp written and verbal communication, including executive presentations that clarify insights, tradeoffs, and recommended actions.
- High agency, curiosity, and a willingness to move between strategy and hands-on execution.
- Must be eligible to work in the United States without sponsorship.
