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Lyra Health is a leading provider of evidence-based mental health care serving over 20 million people globally. The company has delivered 15+ million mental health sessions and published 35+ peer-reviewed studies demonstrating clinical effectiveness and cost efficiency. Lyra's AI-powered platform combines integrated care delivery with technology solutions.
In this Senior Business Analyst role focused on Salesforce, you will lead the planning and execution of business-critical technology projects, ensuring on-time delivery within budget and to high quality standards. You will partner cross-functionally with Sales, Sales Ops, Finance, Legal, Product Management, Operations, Data, and Engineering to assess business needs, gather feedback, and recommend effective solutions.
Key responsibilities include:
- Leading requirements sessions with business stakeholders using creative techniques to capture requirements and use cases
- Translating business requirements into detailed functional specifications and designs supporting scalable technical solutions
- Managing delivery of Salesforce solutions including configuration, customization, and integration with other systems, with focus on custom billing and revenue cycle applications
- Developing and managing comprehensive project plans including timelines, budgets, resources, and risks
- Reporting on progress, risks, and issues to stakeholders and senior leadership
- Driving technical integration projects by identifying needs, securing commitments, and managing documentation
- Identifying operational gaps and opportunities for process improvement and automation
- Ensuring project compliance with company policies, procedures, and standards
- Troubleshooting and resolving end-user issues with ongoing support
You will work at the intersection of healthcare operations, revenue cycle management, and enterprise technology, applying deep domain knowledge to complex business problems.
REQUIREMENTS:
- 5+ years of experience in enterprise systems or IT, delivering and supporting application services and managing revenue operations and finance technology projects
- Experience implementing and supporting Salesforce Sales Cloud and Service Cloud, including configuration, customization, and user administration
- Experience with order-to-cash processes, including Salesforce CPQ or Revenue Cloud
- Experience with healthcare revenue cycle processes (Billing, claims submission, denial management, collections), ideally supported through Salesforce
- Strong knowledge of sales, finance, and accounting processes and standards, including revenue recognition
- Proven ability to elicit complex business requirements from both business and technical audiences
- Excellent project management skills, including ability to manage multiple concurrent projects, work independently, and meet tight deadlines
- Strong leadership and collaboration skills, with ability to work effectively with stakeholders at all levels
- Excellent communication skills with ability to present information clearly and concisely
- Structured approach to problem solving: quickly evaluate issues, identify root causes, assess impact, and develop action plans
- Strong drive to learn business processes deeply and apply domain knowledge to requirements
PREFERRED:
- Bachelor's degree in Finance, Accounting, Computer Science, Information Systems, or related field
- Salesforce Administrator certification or other Salesforce certifications
- Scrum, Agile, or project management certification
