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Salary: USD 86,500 - 114,000 / annual
Knock is a fintech company redefining the home buying and selling experience through its Bridge Loan product, which allows homebuyers to purchase before selling their current home. Founded in 2015, Knock has grown to serve thousands of homebuyers and a network of 60,000+ loan officers and agents, backed by top investors including Foundry Group and Trinity Capital.
The Business Analyst will partner closely with senior analysts to support business reporting, improve data quality and availability, and collaborate with sales and operations on process automation initiatives. This role focuses on ensuring data and dashboards are clean, well-organized, and effectively used across teams, while standardizing data and connecting multiple data sources to drive automation.
Key responsibilities include:
**Business-Critical Reporting:** Design, build, and maintain dashboards within Tableau and other reporting platforms for management and executive use. Establish repeatable, standardized reporting processes ensuring accuracy and consistency. Apply independent judgment to determine appropriate metrics, data sources, and presentation methods. Partner with business leaders to translate complex data into actionable insights.
**Data Accuracy & Governance:** Own data quality standards across systems to ensure reporting accuracy and trust. Normalize, clean, and structure data tables for long-term scalability. Define, document, and enforce data definitions, naming conventions, and field mappings across platforms. Handle sensitive and confidential information, including PII, in compliance with security standards and data privacy best practices.
**Process & Pipeline Improvement:** Design and document processes for data workflows, reporting, and automation. Make thoughtful changes to business-critical processes with minimal operational disruption. Maintain and optimize data pipelines for speed, reliability, and accuracy. Independently identify gaps, risks, and inefficiencies and recommend solutions.
**Automation & Cross-Functional Enablement:** Learn and understand existing workflows and automations across teams. Evaluate and improve automations in sales, marketing, and operations. Partner with cross-functional stakeholders to design scalable, data-driven solutions. Own ongoing maintenance, monitoring, and improvement of automation logic and outputs.
**Requirements:**
- Bachelor's degree
- Minimum 1 year in an analytical, reporting, or technical support role
- Strong analytical mindset with ability to exercise independent judgment and solve complex business problems
- Proficiency in Excel or Google Sheets, including formulas, lookups, and pivot tables
- Working knowledge of SQL (joins, conditional logic); familiarity with Python, JSON structures, and delimited text formats is a plus
- Experience with data visualization tools (Tableau, Power BI, or Looker preferred)
- Experience developing, maintaining, and validating data for management reporting and operational decision-making
- Experience cleaning, organizing, and maintaining data from CRMs or spreadsheets
- Experience collaborating with marketing, sales, or operations teams on reporting or process improvement initiatives
- Strong attention to detail when cleaning, mapping, and labeling data; ability to identify data inconsistencies or errors
- Clear and effective communicator able to simplify complex concepts
- Ability to work independently, prioritize work, and adapt to changing business needs without close supervision
- Agility in adapting to changing processes and new situations
- Resourcefulness, decisiveness, and accountability for customer and agent experience
- Demonstrated ability to perform under pressure, meet deadlines, and manage multiple priorities simultaneously
- Outstanding work ethic and commitment to delivering high-quality results
