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Salary: USD 104,000 - 160,600 / annual
Okta is seeking a Senior Analyst for Renewals Strategy & Operations to serve as the analytical backbone of the global Renewals organization, which spans 67 people. In this role, you will own critical operational analytics that drive forecasting, planning, and systems protecting and growing the company's retained revenue.
Key Responsibilities:
Forecasting: Own the weekly and quarterly forecast process end-to-end. Maintain accuracy tracking to identify when forecasts diverge from actuals, understand root causes, and implement corrective measures. Develop new forecasting models to improve predictive capability.
Capacity & Retention Planning: Own target setting and capacity modeling. Manage the book of business to provide renewal management with clear visibility into territory and account health.
Accountability & Measurement: Partner with cross-functional leadership on incentive design and performance measurement frameworks. Own recurring reporting that holds the organization accountable, including product depth and adoption metrics, true-up visibility, and other key performance indicators the team requires.
Analysis & Automation: Leverage AI tools to generate analysis while applying strategic judgment to drive decision-making. Scale the team's reporting systems for self-service access and operational efficiency.
You will work closely with Renewals leadership as a trusted advisor, translating complex data into actionable insights and building scalable, reliable systems that support the organization's growth.
Requirements:
- 3 to 5+ years in operational analytics, FP&A, or revenue operations, ideally supporting GTM, sales, Customer Success, or post-sales functions
- Hands-on experience with Salesforce and Tableau; familiarity with Claude Code, Clari, Gainsight, or Jira is a plus
- Working knowledge of AI/ML tools and data pipelines; ability to direct AI-generated analysis and assess output quality
- Strong understanding of SaaS financial and business metrics
- Demonstrated ability to collect, assess, and present data clearly and actionably to senior stakeholders
- Track record of owning recurring processes end-to-end with strong organizational skills for managing multiple concurrent priorities
- Structured, logical thinking and ability to break down problems and iteratively test solutions
- Clear, structured written and verbal communication with senior leadership
