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Lessen is a venture-backed, tech-enabled property service provider transforming commercial and residential real estate services at scale. The company operates a network of over 30,000 vetted vendors serving clients with 1+ million properties and completing 3.5+ million work orders annually.
The Specialty Commercial District Lead role is a management position overseeing operational teams that service specific high-value trades. You will drive strategic facilities management initiatives, manage financial responsibilities across assigned portfolios, and ensure consistent delivery of operational and financial performance for clients.
Key Responsibilities:
- Develop and execute long-term facilities management strategies aligned with company goals
- Manage larger financial responsibilities to ensure fiscal responsibility and operational efficiency
- Collaborate cross-functionally with senior leadership to optimize processes and improve efficiencies
- Oversee adherence to regulatory, safety, and compliance requirements, ensuring facilities meet industry standards
- Identify and implement new technologies or automation tools to improve facility operations
- Manage operational teams servicing specific trades to deliver results meeting or exceeding client expectations
- Monitor operational and financial performance of assigned teams; identify root causes of deficiencies and recommend resolutions
- Develop systems and processes to identify potential issues before client escalation; escalate only severe issues with actionable recommendations
- Supervise Facility Managers and Customer Service Representatives to enforce quality, accuracy, and policy adherence standards
- Hold direct reports accountable for managing spend within assigned portfolios to benefit clients
- Use KPIs and quantitative indicators alongside qualitative observation to assess team performance
- Provide informal coaching and formal feedback to direct reports at prescribed intervals
Requirements:
- 2-3 years of people management experience
- Experience managing multiple vendors for day-to-day work order management and small to large capital projects
- Strong communication and organizational skills
- Experience in facilities management, maintenance management, building engineering, maintenance trades, or related fields (a plus)
