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inKind is a fintech platform transforming restaurant financing and customer engagement by providing growth capital to restaurants while helping consumers discover dining experiences. The Specialist, B2B Account Recovery role is critical to protecting inKind's restaurant financing portfolio while preserving long-term partner relationships.
Reporting to the Senior Manager, B2B Account Recovery, you will manage a portfolio of restaurant partners experiencing financial distress or contractual default. Your responsibilities include owning recovery efforts from initial outreach through final resolution, negotiating directly with restaurant owners and operators to develop practical solutions that maximize recovery while maintaining professionalism and trust.
Key responsibilities include:
**Account Portfolio Management:** Own a portfolio of restaurant partner accounts in default, driving recovery efforts from initial outreach through resolution. Develop recovery strategies tailored to each partner's financial and operational circumstances. Maintain consistent communication with restaurant owners and operators while ensuring timely follow-up. Prioritize accounts based on financial exposure, contractual obligations, and business risk. Escalate complex or high-risk matters appropriately while independently managing day-to-day recovery activities.
**Negotiation & Resolution:** Lead negotiations with restaurant owners to resolve contractual defaults through payment plans, settlements, restructures, or other mutually beneficial solutions. Balance recovery objectives with maintaining positive long-term relationships wherever possible. Conduct difficult financial conversations professionally, confidently, and respectfully. Document negotiated agreements and ensure commitments are accurately executed.
**Risk Management & Legal Coordination:** Review executed agreements to identify contractual obligations and default triggers. Prepare and issue notices of default and other recovery documentation. Coordinate closely with Legal on escalated matters, litigation support, and enforcement activities.
This is not a traditional collections role. Success requires commercial judgment, negotiation skills, empathy, and the ability to balance financial outcomes with long-term business relationships. You'll work cross-functionally with Legal, Finance, Operations, Sales, and Partner Success while contributing ideas that continuously improve recovery processes as the company scales.
