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Peregrine Technologies, backed by leading Silicon Valley investors, provides an AI-enabled platform that transforms siloed data into operational intelligence for public safety organizations, government agencies, and private-sector institutions. The platform currently serves hundreds of customers across 30+ states and two countries, reaching over 125 million people.
As Southwest Regional Lead for Customer Delivery, you will own the full customer delivery lifecycle across your region—from initial customer kickoff through workflow development, user adoption, renewal, and growth. You'll manage a team of Deployment Strategists, Customer Advocates, and Trainers, driving region-specific customer impact and growth goals.
Key responsibilities include mastering Peregrine's deployment process (data integration, workflow development, training, adoption) and coaching your team to deliver consistently high-quality customer experiences. You'll monitor customer health across your region, proactively identifying at-risk accounts and triaging interventions. You'll lead and develop your team through mentorship, 1:1s, and feedback, ensuring individual contributors grow rapidly within the company.
You'll cultivate customer relationships and executive sentiment, identify in-customer growth opportunities, and partner with Sales to execute expansions. You'll maintain an honest view of renewal risk and work cross-functionally to de-risk renewals. Ultimately, you're accountable for customer outcomes across every account in your region—deployment speed, adoption rates, and net dollar retention—and will partner closely with regional Sales to convert strong delivery into new logos and expansions.
This role requires deep understanding of government technology adoption dynamics, the ability to debug and unblock stalled deployments, and a commitment to raising the bar for your team and customers.
