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Peregrine Technologies, backed by leading Silicon Valley investors, provides an AI-enabled platform that transforms siloed data into operational intelligence for public safety organizations, government agencies, and private-sector institutions. The company serves hundreds of customers across 30+ states and two countries, impacting over 125 million people.
As Southeast Regional Lead for Customer Delivery, you will own the full customer delivery lifecycle across your region—from customer kickoff and workflow development through scaled user adoption, renewal, and growth. You will directly manage a team of Deployment Strategists, Customer Advocates, and Trainers, driving region-specific customer impact, delivery, and growth goals.
Key responsibilities include: mastering Peregrine's deployment process (data integration, workflow development, training, adoption) to credibly coach your team; managing customer standups to ensure consistent, high-quality experiences aligned with each agency's success criteria; monitoring regional customer health and proactively identifying at-risk accounts for intervention; and prioritizing training and sustainment resources across your territory.
You will lead and develop your team through regular standups, mentorship, 1:1s, and feedback, ensuring individual contributors achieve steep growth trajectories. You'll cultivate talent by identifying standout contributors, sponsoring them through challenging work, and creating an environment where people develop leadership capabilities faster than elsewhere.
On the customer side, you'll rigorously monitor relationships, key decision-maker sentiment, and user adoption post-launch to identify which customers need the most help. You'll identify in-customer growth opportunities (new user groups, use cases) and partner with Sales to execute them. You'll maintain an honest view of customer health and renewal risk, proactively de-risking renewals with Customer Advocates, Contracting, and Sales.
You own your region end-to-end: accountable for customer outcomes across every account (deployment speed, adoption, net dollar retention), partnering closely with regional Sales to convert strong delivery into new logos and expansions. You'll develop a precise picture of your region—accounts at risk, competitive dynamics, TAM, local influencers—and translate that into a clear vision for how Peregrine wins locally, communicating it consistently and ensuring your team executes effectively.
