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Salary: USD 150,000 - 300,000 / annual
Traversal is an AI Site Reliability Engineer (SRE) platform trusted by large enterprises to troubleshoot, remediate, and prevent complex production incidents. The company is building an AI agent lab for the enterprise, with a team including researchers from MIT, Harvard, and Berkeley, plus engineers from Citadel Securities, Cockroach Labs, Datadog, ServiceNow, Glean, Perplexity, and Pinecone.
As a Solutions Engineer, you will be a foundational, customer-facing role at the intersection of technical depth and relationship building. You'll help define how Traversal engages with prospective customers, guiding them from initial technical discovery through successful deployment. You'll collaborate with product and engineering to translate customer needs into compelling, customized pilot deployments that achieve high value.
Key responsibilities include:
- Drive technical discovery and demo conversations with engineering teams evaluating Traversal
- Translate complex infrastructure problems into tailored, high-impact pilot evaluations
- Build and maintain demo environments, technical guides, and internal tooling to support the sales process
- Partner with product and engineering to scope integrations, relay customer feedback, and influence roadmap direction
- Support onboarding and implementation efforts for new customers, ensuring early wins and long-term adoption
- Stay current on observability trends, SRE workflows, and the broader AI infrastructure ecosystem
- Work closely with CEO, CTO, GTM, and Product teams to help scale founder-led sales into a repeatable process
- Act as the technical voice in conversations with prospects and create resources to support go-to-market efforts
You'll thrive in a high-ownership, high-velocity environment and help define how AI-native infrastructure products are introduced and adopted.
REQUIREMENTS:
- 3+ years in a Solutions Engineer, Forward Deployed Engineer, or Solutions Architect role, and/or relevant engineering experience with strong customer instincts
- Strong technical background in backend systems, developer tools, cloud infrastructure, or observability platforms
- Excellent communication skills with ability to explain complex technical concepts to diverse audiences
- Experience building POCs, leading demos, or owning technical parts of a sales cycle
- Comfortable working in a fast-paced startup environment with shifting priorities
- Project management skills: able to coordinate across multiple internal/external stakeholders, lead recurring meetings, and drive pilots to completion
- Proven enterprise experience navigating complex, multi-stakeholder sales cycles (POV/POC, Security/Legal/Procurement) from discovery through production
NICE TO HAVE:
- Familiarity with SRE workflows or observability tools
- Hands-on experience with infrastructure as code tools like Terraform or deployment systems like Kubernetes
- Proven ability to create technical enablement content and scale early sales motions
- Interest in AI infrastructure and the future of agentic systems
