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Sierra is the leading platform for customer-facing AI agents, serving major brands including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank. The company is headquartered in San Francisco with offices across North America, Europe, and Asia. Founded by Bret Taylor (former Salesforce co-CEO, Facebook CTO, Google Maps co-creator) and Clay Bavor (former Google Labs lead, AR/VR pioneer), Sierra is transforming how enterprises deploy AI agents at scale.
The Financial Services team focuses on systemically important banks, neobanks, insurers, and vertically integrated ecosystems like Rocket Companies. The team builds AI agents that handle critical customer moments—mortgage pre-approvals, fraud detection, card replacement—impacting millions of end customers and billions in economic activity.
In this role, you will design and deliver production-grade AI agents that are mission-critical and drive revenue directly to Sierra's growth. You'll own the complete Agent Development Life Cycle (ADLC) from initial pilot through deployment and continuous iteration, building, tuning, and evolving AI agents in production environments across finance, healthcare, and commerce.
You'll partner directly with leaders at major enterprises and cutting-edge startups to understand their business challenges and build transformative AI agents. Your work will surface unmet needs and guide the evolution of Sierra's core platform, collaborating with research, product, and platform teams to shape the future of AI agent development.
Recent projects include: designing AI agents for telecommunications and media companies that outperform human agents in managing subscription churn; developing agents for complex customer interactions like device troubleshooting and product personalization; creating generalizable AI agent frameworks for industry-specific use cases; facilitating design partnerships for new agent architectures and self-service capabilities; and experimenting with voice models at enterprise scale.
REQUIREMENTS:
- Experience building and scaling end-to-end production systems
- Strong technical problem-solving skills in fast-changing, ambiguous environments
- Builder and tinkerer's mindset with high agency; ability to overcome obstacles and ship
- Comfort working directly with customers to understand needs and solve real-world problems
- Excellent communication skills—clear, direct, and persuasive across technical and non-technical audiences
- Genuine interest in Financial Services and improving end customer experience; experience in fintech, financial institution implementations, or familiarity with financial services security and compliance (fair lending, PII handling, etc.) is a strong plus
PREFERRED:
- Experience building or deploying AI/LLM systems in production
- Founder or founding engineer background; understanding of balancing craft, ownership, and speed
- Familiarity with eval frameworks, agent tooling, RAG pipelines, and prompt engineering
- Prior experience with React, TypeScript, and/or Go
- Previous roles interfacing with customers or leading technical projects with external stakeholders
