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Clipboard Health is a Y Combinator-backed, profitable marketplace connecting healthcare professionals with workplaces across the U.S. Founded in 2016, the company has grown to over 1,000 employees and leads the long-term care staffing market while expanding into home health and hospitals.
The Strategy & Operations Senior Associate is an experienced generalist role for a versatile problem-solver who thrives across diverse challenges. Your initial focus will be on the Billing team, where you'll work on critical initiatives to maximize profitability while preserving customer experience.
Clipboard operates as a lending business at its core: professionals are paid immediately after shifts while customers pay on net terms (typically 30+ days later). The company funds this through an Asset-Backed Line of credit, making cash conversion and collections optimization essential to sustainable growth.
Example projects include: building predictive analytics models to identify high-risk payers early; researching and implementing AI-powered collections tools; redesigning payment conversion processes (e.g., transitioning customers from checks to eCheck); and potentially managing a team of Billing Account Managers.
You'll need to be insatiably curious, willing to dig into root causes, and comfortable rolling up your sleeves to understand problems firsthand. You should thrive in uncertainty, persist through obstacles, learn quickly from failures, and maintain momentum in feedback loops. The role rewards those who seek truth by testing features, listening to calls, and engaging directly with customers and workflows.
Compensation and specific responsibilities will be tailored based on your background and strengths identified during the interview process. The company values curiosity, first-principles thinking, and tenacity in problem-solving.
