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Salary: USD 70,000 - 90,000 / annual
Connecteam is a leading platform for managing deskless teams, trusted by over 80,000 businesses worldwide. The company provides an intuitive app that consolidates daily operations and team communication—from hiring and scheduling to training, tasks, and coordination—for frontline workers across stores and sites. Backed by $220M+ from Insight Partners, Stripes, and Tiger Global, Connecteam is rapidly expanding globally.
As SMB Onboarding Manager, you will lead customers through their critical first phase with the product. You'll partner with small and growing businesses to ensure successful adoption and implementation, driving measurable value and setting the foundation for long-term retention.
Key responsibilities include managing the end-to-end onboarding process from kick-off to activation, delivering tailored training sessions to help clients configure Connecteam based on their unique needs, guiding customers to quick wins that showcase platform value and increase adoption, ensuring customers establish strong usage habits that drive retention and satisfaction, and identifying at-risk clients early to create proactive churn-mitigation strategies.
You'll need 2+ years of SaaS onboarding, implementation, or customer-facing experience (required), with SMB client experience being a strong advantage. Strong presentation and training skills are essential, along with technical aptitude to quickly learn and explain software solutions. You must be highly organized, capable of managing multiple onboarding projects simultaneously, and thrive in a dynamic, fast-paced startup environment. A positive attitude, empathy, and high energy are valued traits.
