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Salary: USD 70,000 - 90,000 / annual
Connecteam is a leading platform for managing deskless teams, trusted by over 80,000 businesses worldwide. The company provides an intuitive app that consolidates daily operations and team communication—from hiring and scheduling to training, tasks, and coordination—for frontline workers across stores and sites. Backed by $220M+ from Insight Partners, Stripes, and Tiger Global, Connecteam is rapidly expanding globally.
As SMB Onboarding Manager, you will lead customers through their critical first phase with Connecteam, partnering with small and growing businesses to ensure successful adoption and implementation. You'll manage the end-to-end onboarding process from kick-off call through activation, delivering tailored training sessions that help clients configure the platform to their unique needs. Your focus will be on guiding customers to quick wins that demonstrate value and increase adoption, while establishing strong usage habits that drive retention and satisfaction.
Key responsibilities include managing multiple simultaneous onboarding projects, identifying at-risk clients early and creating proactive mitigation strategies, and ensuring customers achieve measurable value from the platform. You'll work closely with a dynamic, fast-paced startup team to set the foundation for long-term customer success.
Required: 2+ years of SaaS onboarding, implementation, or customer-facing experience. Strong advantage if you have SMB client experience. You should be tech-savvy, highly organized, an excellent presenter and trainer, and thrive in a collaborative startup environment. Positive attitude, empathy, and high energy are essential.
